Frequently Asked Questions

1How do you charge – by the hour or by the job ?
I can charge either way. Charging by the job often gives the customer the advantage of getting more work for the same money. We’ll work with your budget to create what you need.
2What is technical writing?
It’s the process of developing the text, imagery, and content to support your company’s technical products or services, such as hardware, software, coding, applications, and processes. The documentation that a technical writer provides can include user guides, business and technical requirements, instruction manuals, online help, wikis, executive summaries, checklists, and operational procedures.
3Do you only provide technical writing services?
I also write and edit other content such as books, web copy, emails, articles, marketing materials, reports, and business plans.
4What kind of payments do you accept?
Payments may be made by debit or credit card, check, or cash. An initial payment of 25% of the estimated cost of services is due at contract signing.
5What is the difference between “substantive editing” versus "proofreading"
Proofreading only includes checking for spelling, grammar, punctuation, capitalization, formatting, and other minor editorial errors. Substantive editing involves reading content for completeness, accuracy, clarity, appropriateness for the intended audience, and best use of graphics, tables, figures, or other imagery, among other details. We check for best sentence structure, passive vs. active voice, use of slang or technical terms, flow, and order.
6What sets you apart from others providing the same service?
There are a few things that I believe have set me apart as a writer and editor. First, I start off by getting information from the client about their intended audience; the desired look, format, purpose, and tone of the content; and ask for examples of websites or documents that they would like to emulate. I keep in mind the reader who knows little about the subject matter; that way, management and non-technical staff can easily digest the key points. By employing the Information Mapping approach, I can display information in an easy-to-read format; this works especially well for data, lists, tables, and procedures. Lastly, after spending a long career in writing and editing, I can work quickly with less rework.
7Definition of terms
Copywriting is written content conveyed through online media and print materials. Copy is content primarily used for the purpose of advertising or marketing. This type of written material is often used to persuade a person or group as well as to raise brand awareness.